Privacy Policy
Last updated: April 15, 2026
1. Introduction
9486-8692 Quebec inc, operating as Veval ("we", "us", or "our"), operates the Veval platform, including veval.dev and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We collect the following categories of information:
- Account information: name, email address, and organization details provided at registration.
- Usage data: LLM traces, test runs, and evaluation results you submit through the Service.
- Billing information: payment details processed by our payment processor, Stripe. We do not store full card numbers.
- Technical data: IP addresses, browser type, and access logs collected automatically when you use the Service.
3. How We Use Your Information
- To provide, operate, and maintain the Service.
- To process transactions and send related information.
- To send administrative communications such as updates, security alerts, and support messages.
- To monitor and analyse usage to improve the Service.
- To comply with legal obligations.
4. Data Retention
Trace data is retained according to your subscription plan (7 days for Free and Starter, 14 days for Growth, 30 days for Pro). Account information is retained for as long as your account is active and for a reasonable period thereafter to comply with legal obligations.
5. Sharing of Information
We do not sell your personal data. We may share information with:
- Service providers: third-party vendors (e.g., Stripe for payments, Clerk for authentication) who assist us in operating the Service under strict confidentiality obligations.
- Legal authorities: when required by law or to protect our rights.
6. Security
We implement industry-standard technical and organisational measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, or to restrict or object to its processing. To exercise these rights, contact us at privacy@veval.dev.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of the Service after changes constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@veval.dev.