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Terms of Service

Last updated: April 15, 2026

1. Acceptance of Terms

By accessing or using the Veval platform and related services ("Service"), you agree to be bound by these Terms of Service ("Terms") with 9486-8692 Quebec inc, operating as Veval. If you do not agree, do not use the Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Description of Service

Veval provides an AI regression testing platform that captures LLM traces, stores them as regression baselines, and runs evaluations to detect output changes. Features and limits vary by subscription plan.

3. Accounts

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us immediately at support@veval.dev if you suspect unauthorised access.

4. Subscriptions and Billing

  • Paid plans are billed monthly in advance. Prices are listed on our pricing page and may change with 30 days' notice.
  • All fees are non-refundable except as required by law.
  • Downgrades take effect at the end of the current billing period. Upgrades take effect immediately and are prorated.
  • Failure to pay may result in suspension or termination of your account.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable regulations.
  • Submit data that contains personally identifiable information without appropriate consent or anonymisation.
  • Attempt to reverse-engineer, decompile, or otherwise derive source code from the Service.
  • Resell or sublicense access to the Service without our written consent.
  • Use the Service in a way that disrupts or impairs its integrity or performance.

6. Your Data

You retain ownership of all data you submit to the Service ("Customer Data"). You grant Veval a limited licence to process Customer Data solely to provide the Service. We do not use your Customer Data to train models or share it with third parties except as described in our Privacy Policy.

7. Intellectual Property

All rights, title, and interest in the Service, including its software, design, and documentation, remain with Veval. Nothing in these Terms transfers any intellectual property rights to you beyond the limited right to use the Service.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 9486-8692 QUEBEC INC (OPERATING AS VEVAL) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

10. Termination

Either party may terminate these Terms at any time. We may suspend or terminate your access immediately if you breach these Terms. Upon termination, your right to use the Service ceases and your data will be deleted in accordance with our data retention policy.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Quebec, Canada, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Montreal, Quebec.

12. Changes to These Terms

We may modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or an in-app notice. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at support@veval.dev.